Shipping & Returns

Shipping Information

  • All plants are shipped in tissue culture (TC) unless otherwise stated.

  • TC plants arrive in sterile vessels and require careful handling.

  • All plants will be shipped with 24-hour delivery via a courier of our choosing to ensure they arrive quickly and safely.

  • Other products (acclimation kits, supplies, accessories) will be shipped with 48-hour delivery.

  • We aim to dispatch orders within 2 business days of payment.

  • Tracking information will be provided for all shipments.

  • Recommended care upon delivery: Remove TC plants from their vessel within 3 days to maximise survival.

Shipping Costs

  • Shipping is calculated at checkout based on your location and order size.

  • All plants are carefully packaged to minimise damage during transit.

Returns & Refunds

Because tissue culture plants are delicate, we have the following policy:

Dead or Damaged on Arrival

  • If your plant arrives dead, damaged, or in poor condition, please contact us within 3 days of delivery.

  • Include photos of the plant and packaging.

  • Eligible claims will be offered a replacement or full refund.

Acclimated or Removed Plants

  • Once a plant has been removed from its sterile vessel, we cannot guarantee survival.

  • Returns or refunds will not be accepted for plants removed from the vessel, even if they fail to acclimate.

Acclimation Support

  • Guidance and optional Acclimation Kits are available to help your plants adjust to home conditions.

  • While kits increase the chances of survival, success cannot be guaranteed due to differences in home environments.

International Shipping

We currently do not ship to other countries, sorry :(

I’m looking into it :)

Contact Us

If you have any issues with your order or need advice on acclimating your plants, please reach out:

Email: anya@invitrovines.com